Changing information

How do I change my size?

Do you need a larger size or prefer something tighter? No problem at all. Use the steps below to easily change your size:

  1. Log in to your account here.
  2. Click on the heading 'Memberships' and then on 'Boxer shorts’ or ‘Socks’.
  3. Here you can adjust the size and switch between the Originals and One collection.
  4. Don't forget to save your choice.

Do this before the 25th of the month and you will receive your new size the following month!

Thank you for your feedback!

How do I change my address?

Are you moving or did you make a mistake? You can change this easily and quickly via your account;

  1. Log in to your account here,
  2. Under 'Memberships' choose the membership you want to change and press 'Address information',
  3. Adjust your address under 'Address details',
  4. Do not forget to save your change.

If you do this before the 1st of the month, you can be sure that your brand new boxer shorts will be delivered to your new address.

Thank you for your feedback!

Can I switch between Originals and One?

When you register, you choose one of the two options. If you want to change your membership type in between, you can change it manually in your account.

  1. Log in to your account here,
  2. Select ‘Memberships’ from the menu and choose the membership you want to adjust,
  3. Select Originals or One boxer shorts and change the size if necessary,
  4. Don't forget to save your choice.

If you do this before the 25th of the month, you will receive the other type of boxer shorts the following month.

As for our Socks membership, we only have these with a cool print.

Thank you for your feedback!

How do I create an additional membership?

Do you want to make someone happy with an ON THAT ASS membership? Such a nice gesture, go for it!
Here is how you can easily add one or several extra members to your account:

  1. Log in to your account here.
  2. Select ‘Memberships’ from the menu.
  3. Click on the blue box that says ‘Add member
  4. Choose the right size and type of membership (Originals of One).
  5. Fill in the other details and complete the registration.

Did you know that for only  £2.99 per month as an exclusive member you can also order a great pair of matching socks? Read all about it here.

Good to know:

  • Did you know that you get a 10% discount on the total price per month if you have two or more boxer shorts memberships. Saving even more money!
  • The payment goes through one account number, the one you linked with your registration,
  • Additional members are not entitled to a free boxer because you have already received one before.
  • The boxer shorts are delivered in the same week, but may differ in delivery day. 

Thank you for your feedback!

How do I unsubscribe from the newsletter?

Don't want to receive e-mails from us? Then you can easily unsubscribe.

At the bottom of the page of the mail you receive, there is a link to unsubscribe.
You will then no longer receive offers and other promotions from us.

For questions, please contact our Customer Service.

Thank you for your feedback!

How can I delete my data?

If you want to have your data permanently removed from our system, please note that you will never be able to participate in ON THAT ASS again.
Furthermore, you can no longer make changes through your account and you lose the right to a 90 days warranty on the delivered products. 
We will disconnect your data and keep the details as described in our privacy statement

You can also choose to temporarily pause or stop your account, so that you can join again at a later time.
To request the deletion of your data, please contact our customer service.

Conditions for deleting your data:

  • All payments must have been made,
  • Your account must be cancelled,
  • You must have received your last delivery. Haven't you received your delivery yet? Then we are happy to solve this for you, click here.

Thank you for your feedback!