Changing information

How do I change my size?

Do you need smaller or bigger size? No problem, you can easily change your size by following the steps below:

Resize in a few steps:

  1. Log in to your account here.
  2. Go to ‘Memberships’.
  3. Choose the membership you want to customize and press ‘Boxershorts’.
  4. Select the correct size.
  5. Don't forget to save your choice.

If you do this before the 22th of the month, you will receive your new size the following month!

Thank you for your feedback!

How do I change my address?

You can easily arrange this yourself in your account.

Change address in four steps:

  1. Log in to your account here.
  2. Under ‘Memberships’ you choose the membership you want to change and press ‘Address details’.
  3. Change your address.
  4. Save the change.

Notify us of your change of address before the end of the month, and you can be sure that your brand new boxer shorts will be delivered to your new home.

Thank you for your feedback!

How do I report a move?

You can easily arrange this yourself in your account.

Change address in four steps:

  1. Log in to your account here.
  2. Under ‘Memberships’ you choose the membership you want to change and press ‘Address details’.
  3. Change your address.
  4. ​​​​​​​Save the change.

Notify us of your move before the end of the month, this way you can be sure that your brand new boxer shorts will be delivered with your new palace.

Thank you for your feedback!

Can I switch between Originals and One?

When registering you can choose either Originals or One. If you want to change the type, you can manually adjust this in your account.
If you do this before the 22th of the month, you will receive the alternative boxer shorts the following month.

  1. Log in to your account here.
  2. ​​​​​​​Select ‘Memberships’ from the menu.
  3. Select the right membership and press ‘Boxer shorts’
  4. Select Originals or One and change the size if necessary.
  5. Don't forget to save your choice.

Thank you for your feedback!

How do I create an additional membership?

Do you want to make someone happy with an ON THAT ASS membership? Good idea!
You can easily add extra people to your account.

Create an additional membership in five steps:

  1. Log in to your account here.
  2. Select ‘Memberships’ from the menu.
  3. Click on the blue box that says ‘Add member’
  4. Choose the right size and type of membership (Originals of One).
  5. Fill in the other details and complete the registration

Good to know:

  • Did you know that you get a 10% discount on the total price per month if you have two or more memberships.  That makes a difference!
  • The payment goes through one account number, the one you linked when you registered. 
  • Because you have already received a free pair of boxer shorts, additional  members who you added will not receive a free pair of boxer shorts.

Thank you for your feedback!

How do I unsubscribe from the newsletter?

Don't want to receive e-mails from us? Then you can easily unsubscribe.

You can unsubscribe at the bottom of the page with the e-mail you wish to receive. In this way you will no longer receive offers and other promotions from us.

For questions, please contact our customer service.

Thank you for your feedback!