Other questions

How can I reach Customer Service?

Is the answer you are looking for not in the FAQ and can't find it via your account? No problem!

Our customer service will be happy to help you. You can send an e-mail to: hello-uk@onthatass.com
The response time of our customer service is maximum 4 working days.

Thank you for your feedback!

How did it begin?

It hasn't been that long, October 2014 to be precise. We wondered why men were all wearing boring boxer shorts, colourless, unimaginative and often not comfortable at all. There had to be something better!

We had a daring idea, we wanted to make eye-catching boxer shorts with a different print every month. How cool would that be? During our search for quality and durability, this idea took shape and the more we looked into it, the more enthusiastic we became.

Even though we knew it wouldn't be easy, our faith grew stronger and so our conviction to give it a go increased. After one year, lots of samples, different designs, it was time, ON THAT ASS was born.

Thank you for your feedback!

Do you have an ON THAT ASS webshop?

Nice that you want to order some extra ON THAT ASS ASS boxer shorts!
We don’t have a webshop or physical store, so older designs can’t be purchased anymore.

If you want to expand your monthly collection with some extra boxer shorts, you can easily create an additional membership within your account. 

Every month we bring out one unique design, with an extra membership you can receive our Originals collection with print and choose our One collection without print.

With an extra active Boxershort membership you also receive a 10% discount, every month!

Thank you for your feedback!

Can I give ON THAT ASS as a gift?

How nice of you to want to give ON THAT ASS boxer shorts as a gift! Currently we don’t have a gift card you can order, but you can surprise someone with ON THAT ASS in a different way. 

  1. Create an account on www.onthatass.com by clicking on ‘try once for free’,
  2. Fill in your address details if you want to receive the boxer shorts yourself first. You can always change this in your account at a later date,
  3. Decide how many months you want to participate. You can easily cancel or pause your account.

We know that this is going to be the best gift ever!

Thank you for your feedback!

My address has already been used, what do I do?

It could be that someone already has a membership at this address. If not, please contact our Customer Service Department.

Do you want to add an extra membership to your address, then please click here.

Thank you for your feedback!

What about sustainability?

At ON THAT ASS we work hard on developing unique boxer shorts in a sustainable environment.
We are working on this in various areas. Read all about it here!

Thank you for your feedback!

Do you sponsor or collaborate?

Yes, we do! Do you want to make a request, then send an email.
We will look into your request, if we are interested we will contact you!

Thank you for your feedback!

What has changed after Brexit?

Here is a quick overview from what has been changed since Brexit:

Payments
The price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery.

Shipping label
Since 2021, we send your parcel with a new label. In addition to your address, the label also contains your telephone number. According to PostNL regulations, as of 1 January 2021 we are obliged to include the telephone number on the label when we send international mail from the Netherlands. In some countries, the recipient will be contacted by telephone if there are difficulties with the delivery of the parcel.

Delivery
Usually we deliver to our customers between the 14th and 18th of the month.
Due to import it can happen that the delivery is delayed, for more information click here.

Returns
Have you submitted a return request via your account and returned the package to us according to our instructions?
Then you have no extra costs and the return is completely free of charge.

Thank you for your feedback!