Payment

What does an ON THAT ASS membership cost?

For Men's membership, Originals or One, you pay £9.99 per month. For a Boy’s membership you pay £8.99 per month.
We will cover the shipping costs and with multiple boxershorts memberships you will also receive a 10% discount.

Please note: We debit your account before we deliver your boxer shorts. Your new boxer shorts will be in your mailbox as of the 17th of each month.
The discount does not apply to the Socks membership.

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When do you take the payment?

The amount for your new boxer shorts will be debited by direct debit each month around the 27th, once your trial period has ended.
For this we use your linked account number as known in your account. We first debit your account before we deliver.

Paying later?
Are you unable to pay at that time? No problem at all!
You will receive a payment reminder from us via email a few days later, so that you can still easily make the payment via your account.
This will then be processed automatically so that you too can receive a brand new design.

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How do I change my payment method?

Do you prefer to use the bank account of your parent(s) or partner? Use the steps below to easily change your bank details;

  1. Log in to your account here,
  2. Select 'My details' in the menu,
  3. Click on 'Payment details' at the bottom,
  4. Link your new payment method. An account number can only be used once.

Is it not possible to change your bank account?
Did you get the message that changing or adding your bank details in your account is not possible? This may be because your bank details are already known to us.
Are you sure that your bank details are not already known to us, but is it still not possible to change them?
Then we would be happy to solve this for you, please contact our customer service.

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I have an outstanding payment, now what?

If you have an outstanding payment, no boxershorts will be delivered.
You can of course easily make this payment via your account or via the payment reminder e-mail that you received from us.

As soon as we have received your payment, we will send you (with a small delay) a brand new design.

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What happens if I withdraw my payment?

If you delete your payment details from your account or reverse your payment, it will result in an outstanding payment.
This way you will automatically receive an email from us that you still have an outstanding payment.

Your account can not close and you can't re-join us in the future.
Do you want to pause or cancel your account? Here you can read how.

Didn't you receive your boxershorts or are you not completely satisfied?
Please let our customer service know. This is the only way we can help you sort things out with your deliveries or payments.

Thank you for your feedback!

Do I get a discount?

You are able to get discount! When you have two or more active boxershort memberships we give you a 10% discount on the boxershort payment.
Just because we appreciate that you are such a fan.

Keep in mind: This discount does not apply to the Socks membership.

Thank you for your feedback!