Payment

What does an ON THAT ASS membership cost?

For Men's membership, Originals or One, you pay £9.99 per month. For a Boy’s membership you pay £8.99 per month.

Please note: We debit your account before we deliver your boxer shorts. Your new boxer shorts will be in your mailbox between the 11th and 17th of each month.

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When do you take the payment?

The payment for your new boxer shorts will be taken every month, around the 27th by direct debit from the account linked by you. Please note, that an account number can only be used once.

Note: We first take the payment before we deliver your boxer shorts. Your new boxer shorts will be in your mailbox between the 11th and 17th of the following month.

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How do I change my payment method?

You can easily do this yourself, just follow the steps below:

1. Log in to your account here.
2. Select "Personal details" from the menu.
3. Click ‘Payment details’ and ‘Update payment details’
4. Link your new payment method. Remember, an account number can only be used once.

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What if I have an outstanding payment?

When you have an outstanding payment, then your new boxer shorts will not be delivered. As soon as your payment has been made, we will immediately send the boxer shorts. You will of course receive them later than you are used to.

You can easily pay the outstanding payment via your account.

1. Log in to your account here.
2. There you can see exactly which payment is still open and you can easily pay the payment via your bank.

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Can I get a refund?

Didn't you receive your boxer shorts or are you not completely satisfied? Please let our Customer Service Department know. This is the only way we can help you sort things out with your deliveries or payments.

You can contact us here!

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Can I pay at a different time than the normal direct debit date?

It is not possible to move the direct debit to another date. The payment for your membership is automatically debited on pre-determined dates. This is always around the beginning of the month.

If you cannot pay your membership payment at that time, you will automatically receive a reminder via e-mail.
You can then easily pay via your account or via the payment link in your e-mail.

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What happens if I withdraw my payment?

If you delete your payment details from your account or reverse your payment, it will result in an outstanding payment.
This way you will automatically receive an email from us that you still have an outstanding payment.

Your account can not close and your can't re-join us in the future.
So do you want to pause or cancel your account? Here you can read how.

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Do I get a discount?

If you have two or more memberships, we will give you a 10% discount on the total amount, because we appreciate you being such a fan.

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Have I given permission for the direct debit?

During registration you have given permission for a monthly automatic debit of your membership fees by agreeing to the terms of use.  You are free to cancel or pause your membership at any time via your account. Please note the one month notice period after your trial period.

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