Customer Service Department
All questions and answers.
Socks
What does the sock subscription entail?
For some time now we have been getting the question when we will start with matching socks. You don't have to wait any longer because since this year we have started an exclusive Socks membership.
It works easy!
Through your account you can now create an additional Socks membership for only £2.99 per month. These socks match perfectly with your monthly Originals boxershorts.
Our socks are made of high-quality materials and consist of 73% cotton, 25% polyamide and 2% elastane. The socks are available in sizes 5,5-8 and 9-11.
You will receive these socks around the time of delivery of your monthly boxer shorts. Please note that they are packaged separately.
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Is the first pair also free?
Your first pair of Socks is not free. If you have an active boxer shorts membership, you can get a Socks membership with a big discount. You will not pay £6.99 but only £2.99 per month.
If you have several Socks memberships, you will not receive an extra discount on these.
We do offer this discount on our boxer shorts, read all about it here.
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Can I choose the design myself?
Just like our boxer shorts, we keep the design of the Socks strictly secret until delivery.
That way, you will receive a matching surprise every month.
Take a look at our lookbook for inspiration.
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When can I expect my socks?
ON THAT ASS Socks are shipped separately from your monthly boxers, but you can expect them in your mailbox at the same time.
Why?
Because the boxer shorts and socks are packed separately. That way, you get to unwrap them twice.
Want to unwrap more often? Read here how to create an extra membership.
Did we debit your account last month around 27th of December? Then you may receive our latest design ‘Rize Socks’ in week 2.
The most recent delivery dates can also be found in your account.
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How does the waiting list work?
Through your account you can easily sign up for our Socks membership. There is a limited quantity available each month. When the limit is reached, you will be temporarily put on the waiting list.
As soon as a spot becomes available, your extra Socks membership will be completed and you will receive a unique design every month. We will send you an email as soon as your Socks membership has started.
Do you decide to cancel? Then you can easily stop the extra membership, via your account.
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Can I register only for Socks?
Not for the time being.
This is now only possible with an boxer shorts membership, as this offer is exclusive for our members.
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