Customer Service Department
All questions and answers.
1. What does the deal exactly mean?
When you sign up for the deal at ON THAT ASS, we'll give you not one but two boxer shorts for free! Why? Because we want to show you just how good our quality and designs really are.
This action runs from the 30th of June until the 3rd of July. You choose your first free pair of boxer shorts when you sign up on the website. They will be sent to you immediately and you can expect them in your letterbox within 7 business days.
After that you have a trial period in which you can try out your first free boxer shorts without any obligations. If you remain a member after the trial period, we will start taking payments in July. The second free boxer shorts will be created after your first payment. With us, you pay for the month in advance; so you make your first payment in July and receive your first paid delivery in August.
But to thank you for participating in our deal, you will receive, around the same time as the August delivery, a ‘mystery boxer shorts’ as a surpise and completely free of charge too. So you pay for 1 boxer shorts and you will receive a total of 3 boxer shorts.
2. Until when does my free trial run?
From the moment you have successfully registered, your free 14-day trial period will start. Within 7 days you will receive your first free boxer shorts. After these first days you can also make any changes in your account.
Are you completely convinced? Then you don't have to do anything. After your free trial period is over, you'll automatically join the monthly membership. We will then debit your account monthly around the 27th and deliver the following month from the 17th, you will also receive your free second pair.
Not quite convinced? Within the 14-day trial period, you can immediately pause or cancel your membership. If you pause or cancel your membership during the trial period, you will not be included in the July payment and therefore will not be entitled to the second free boxer shorts.
3. When do I get my (free) boxer shorts?
You choose your first free boxer shorts when you register on the website. These will be sent to you immediately and can be expected in your letterbox within 7 working days.
Your second free pair of boxer shorts will be sent to you after your first payment. You will receive your second free pair from the 17th of the month.
From this moment on, you will automatically join our monthly membership. You always pay for the month in advance. So your first payment in July is for the August delivery. You will then receive the latest design in your mailbox every third week of the month.
4. How do I know that I have participated in the deal?
During the registration process you create an account on our website. In this account you will find all the information you need. At 'orders' you will see your first free boxer shorts.
The second free boxer shorts will be created after your first payment. You'll also receive an e-mail confirmation with all the information about how ON THAT ASS works.
5. How often can I participate in the deal?
You can participate once in the deal. This is only valid for a brand new account, with unique data.
Of course you can always create an extra membership in your account under the heading 'Memberships'.
Please note that you will not receive free boxer shorts when creating an extra membership.
6. I cancelled my free trial, why don't I get a second pair of free boxers?
We always give away the very first boxer shorts for free. Why? Because we want to let you see and feel the quality and design of ON THAT ASS boxer shorts.
If you decide to cancel your membership during the trial period, no problem, we'll put your membership on inactive immediately. The deal is definitely over for you.
This means you will not receive any more payments or deliveries.
Will you remain a member after the trial period ends and you are a member after your first payment? Congratulations! Because you participated in our deal we will give you your first monthly boxer shorts for free.
7. When does my first payment take place?
The amount for your new boxer shorts will be debited by direct debit on the 28th of each month, once your trial period has ended. Around the 28th of July the amount will be debited for the August design.
For this we use your linked account number as provided in your account. We always debit your account before we deliver.
8. Why can I not participate in the deal as a member?
As a member of ON THAT ASS you can't participate in the Deal. This is a promotion for new members who create an account with us for the first time.
For our existing members we regularly have exclusive deals and chances to win extra merchandise. Keep an eye on your account and our social channels to participate.
9. Are the Socks also part of the deal?
No, the Socks or not part of the deal. This is only valid for our boxer shorts.
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