Shipping and delivery

How soon will I get my first free boxer shorts?

We understand better than anyone that you can't wait for your first ON THAT ASS boxer shorts. Your first free boxer shorts will be delivered within 7 working days.

Didn't you get your boxer shorts? Please contact our Customer Service Department.

Attention: Because of the COVID-19 virus your order may be delayed. Read more.

Thank you for your feedback!

When will my monthly boxer shorts be delivered?

We debit your account around the 27th of the month. The delivery of your boxer shorts is usually the next month between the 11th and 17th

Still haven't received anything after the 25th, then please contact our Customer Services Department.

Attention: Because of the COVID-19 virus your order may be delayed. Read more.

Thank you for your feedback!

I have multiple memberships but have not yet received everything, why?

If you have several active memberships in one account and we have debited you for multiple memberships around the 27th of the month, it may be that the boxer shorts are delivered on different days the next month. They are shipped separately, so unfortunately we cannot guarantee that they will be in your mailbox at the same time.

Still haven't received anything after the 25th, then please contact our Customer Services Department.

Attention: Because of the COVID-19 virus your order may be delayed. Read more.

Thank you for your feedback!

I haven't received my free boxer shorts yet, but my account has already been debited. Now what?

We debit your account around the 27th of the month. Have you not received your first free boxer shorts yet and has your account already been debited for the second boxer short?

Then please check if the delivery address in your account is correct and adjust it if necessary, then contact our Customer Service Department.

 

 

Thank you for your feedback!

My account has already been debited but I have not yet received my monthly boxer shorts?

We debit your account around the 27th of the month. The delivery of your boxer shorts is usually the next month between the 11th and 17th

If you haven't received anything after the 25th of the month, then please contact our Customer Services Department

Attention: Because of the COVID-19 virus your order may be delayed. Read more.

Thank you for your feedback!

Do I have to stay at home for delivery?

The package fits exactly through your mailbox and so it’s not necessary to stay at home, unless of course you want to put on your new boxer shorts straight away.

Thank you for your feedback!

Do you also deliver by drone or UFO?

Our Tech Lab is working hard on it, but unfortunately, we haven't got that far yet. For the time being, we're going to stick to the postmen on this planet.

Thank you for your feedback!

When can I expect my mouth mask?

Did you join our Gomez reactivation campaign in September? Then you can expect an exclusive face mask!

This will be sent separately from your monthly boxer shorts and will be delivered around the end of this month.
The delivery has been delayed, so it will be delivered to you a little later than planned. But we can promise you it’s worth the wait.

We apologise for any inconvenience.

Thank you for your feedback!