Shipping and delivery

Logistical problems worldwide

At the moment, there are big logistical problems worldwide. Unfortunately this has also affected the delivery of your boxer shorts. 

There is a big problem with container ships on important sea routes. There are also congestion problems in the ports. Chinese terminals were also temporarily closed due to local corona outbreaks. 

We do everything we can to get our products to you on time. However, this may not always be possible. We hope for your understanding. 

Thank you for your feedback!

How soon will I get my first free boxer shorts?

We understand that you can't wait to receive your first ON THAT ASS boxer shorts. As you can see in your account, it has been sent as soon as you complete your registration and receive a confirmation email.

Didn't receive your first ON THAT ASS boxer shorts after 14 days? 
Please contact our customer service, and they will solve the problem for you immediately.

Thank you for your feedback!

When will my monthly boxer shorts be delivered?

Have we debited your account around the 27th of august? Then you can start receiving our design 'Yuma' starting October 11.

Have we debited your account around the 30th of september? Then you can start receiving our design 'Porch' starting October 18.

This is also always indicated in your account.

 

Thank you for your feedback!

I have multiple memberships but have not yet received everything, why?

If you have several active memberships in one account and we have debited your account for several memberships around the 27th of the month, the boxer shorts may be delivered on different days.

The boxer shorts are sent separately, so unfortunately we cannot guarantee that they will arrive at your doorstep at the same time. Although that is often the case!

Thank you for your feedback!

I haven't received my free boxer shorts yet, but my account has already been debited. Now what?

Have we debited your account around the 27th of august? Then you can start receiving our design 'Yuma' starting October 11.

Have we debited your account around the 30th of september? Then you can start receiving our design 'Porch' starting October 18.

This is also always indicated in your account.

 

Thank you for your feedback!

My account has already been debited but I have not yet received my monthly boxer shorts?

Have we debited your account around the 27th of august? Then you can start receiving our latest design 'Yuma' this month after the 29th of september.
This is also always indicated in your account.

Haven't you received anything after the 1st of October? Please contact our customer service.

Thank you for your feedback!

Do I have to stay at home for delivery?

The package fits exactly through your mailbox and so it’s not necessary to stay at home.
Unless of course you want to put on your new boxer shorts straight away!

Shipping costs with us are always free, so we do not work with a track and trace code.

Thank you for your feedback!

Do you also deliver by drone or UFO?

Our Tech Lab is working hard on it, but unfortunately, we haven't got that far yet.
For the time being, we're going to stick to the postmen on this planet.

Thank you for your feedback!